Bucks County hit by ransomware, emergency dispatch system down

Bucks County is grappling with a 'ransomware-type attack' that has incapacitated its computer-aided dispatch (CAD) system since Sunday afternoon. There is very limited information available about the attack, when the system will be restored, and who is responsible. Officials emphasize that the 9-1-1 emergency system remains functional.

The CAD system, crucial for dispatchers, 9-1-1 call-takers, and responders, facilitates the communication of incident details and dispatch decisions. The outage has forced a reliance on manual methods like pen and paper, Excel spreadsheets, and handwritten notes for tracking calls and dispatching units, particularly affecting in-vehicle computers and responder alert apps. While local police data systems remain operational, access to statewide and federal law enforcement databases has been limited.

Bucks County Emergency Services Director Audrey Kenny reassured the public and first responders of the operational status of the 9-1-1 system and mentioned collaboration with state and federal agencies and incident response professionals for investigation.

Update - Bucks County has determined that the 'Akira' ransomware gang is responsible for the attack on their countywide computer-aided dispatch system, and has alerted local, state, and federal partners for increased cybersecurity vigilance.

The Pennsylvania National Guard, with its cyberattack response capabilities, is reportedly involved in the restoration and response operations.