The City of Coppell hit by cyberattack, RansomHub gang claims responsibility
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The City of Coppell, Texas, a municipality of over 40,000 residents located approximately 30 minutes north of Dallas, reports acyberattack first reported on October 23, 2024.
The incident, later claimed by the RansomHub operation, resulted in widespread disruption of city services and systems, including:
- internet connectivity across city facilities,
- WiFi systems,
- library services,
- permit and inspection platforms,
- Municipal Court operations,
- utility billing systems.
The city implemented a phased recovery approach spanning approximately three weeks. Phone systems were the first to be restored on November 1, followed by utility billing platforms on November 14. Library services resumed on November 15, with several other city operations returning to normal by November 20.
To minimize the impact on residents during the outage, the city extended utility payment deadlines and suspended both late fees and service disconnections.
According to City Manager Mike Land, the breach potentially compromised one server that contained partial and possibly outdated individual and vendor information. The number of affected individuals and the financial impact of the incident have not been disclosed.
The investigation remains ongoing, with officials stating they will continue to learn more about the incident, its root cause, and specifically identify who may have been affected.
