American Water Works Company reports cyberattack, claims no facilities affected
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American Water Works Company, based in New Jersey, is reporting a cyberattack that has affected its billing systems, but has not disrupted water or wastewater services. This incident temporarily disabled customer access to online accounts and the ability to pay bills, prompting the company to pause billing, delay appointments, and ensure that no late fees or service disruptions would occur during the downtime.
The company serves over 14 million people across 14 states, including 18 military installations(
After discovering the breach, American Water Works disconnected certain systems to protect data and prevent further damage. The call center and MyWater account system are currently offline, impacting customers' ability to access their accounts. The company is working with cybersecurity experts and law enforcement to manage the situation.
American Water Works has not disclosed whether the attack involved ransomware, and no group has claimed responsibility for the breach. No details are disclosed about any stolen data or number of affected individuals.
The company stated that it is "unable to predict the full impact of this incident," though it currently believes that critical operations remain unaffected.
Cybersecurity experts suspect that the incident is caused by ransomware attack.
