Familylinks reports cybersecurity incident, potential data breach
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On May 3, 2024, Familylinks Inc., detected suspicious activity within an employee's email account, indicating a potential security breach. Familylinks Inc. is a nonprofit organization based in Pittsburgh, Pennsylvania, providing integrated support services to individuals and families across the region.
The organization launched an investigation with the assistance of independent cybersecurity experts.
Familylinks confirmed that unauthorized access to certain emails and attachments had occurred on May 3, 2024. A review of the affected data was conducted over five months, concluding on October 3, 2024. This review revealed that sensitive information may have been compromised, including:
- Names
- Driver's license/state ID numbers
- Federal ID numbers
- Dates of birtha
- Social Security numbers
- Medical information (including diagnosis and treatment details)
- Health insurance information (including policy numbers)
The number of affected individuals is not disclosed.
Familylinks has implemented security measures and enhanced its network security protocols to prevent similar incidents in the future. They have also established a dedicated toll-free call center and sent out written notifications via US mail to all impacted individuals with verifiable address information.
