Which services have been affected by the Glasgow cyber attack?

Affected services include access to planning applications, penalty charge notice systems for parking and bus lane contraventions, school absence reporting, online appointment booking for registrar services, birth/marriage/death certificate requests, revenue and benefits callback booking, and the pension fund's online portal.

What type of data may have been compromised in the Glasgow attack?

The council has acknowledged that customer data may have been stolen. Potentially compromised data includes personal information from council web forms, planning application data, penalty charge notice information, school absence reporting data, certificate ordering information, household bin collection data, revenue and benefits service user information, and Strathclyde Pension Fund member portal data.

Who is Glasgow City Council's IT supplier?

Glasgow City Council's IT supplier is CGI, which detected the malicious activity on servers managed by a third-party provider. The attack affected systems managed by this third-party provider rather than directly by CGI.

Are Glasgow City Council's email systems safe to use?

Yes, security specialists have confirmed that the attack was not caused by email, and email communication with Glasgow City Council remains safe for residents and staff to use.

When will Glasgow City Council services be restored?

Timelines for full service restoration have not been disclosed by Glasgow City Council. The council is working to restore services and exploring alternative methods for residents to access key services while systems remain offline.

What should Glasgow residents do about this cyber attack?

Residents should monitor Glasgow City Council's official website for updates on service restoration and alternative access methods. Given the potential data compromise, residents who have used council online services should remain vigilant for any signs of identity theft or misuse of their personal information.

Why is this Glasgow City Council attack particularly significant?

This attack is particularly significant because it affects Scotland's largest local authority with over 630,000 residents, potentially compromising thousands of citizens' personal data across multiple essential services. The disruption of critical civic services including planning, registrar services, parking enforcement, school communications, and pension fund access demonstrates how cyberattacks on local government can severely impact daily life for large populations. The involvement of third-party infrastructure also highlights the supply chain security risks facing public sector organizations.

Incident

Glasgow City Council hit by cyberattack, potential data theft

Q: How was the Glasgow City Council cyber attack discovered?

The incident was discovered when the council's IT supplier CGI detected malicious activity on servers managed by a third-party provider. As a precautionary response, the council took several affected servers offline, causing significant outages across core digital functions.

Q: How many people could be affected by the Glasgow City Council breach?

The number of affected individuals has not been disclosed. However, given that Glasgow has a population of over 630,000 residents, the potential impact could affect tens of thousands of citizens who have used the council's online platforms.

Q: What has Glasgow City Council said about the incident?

The council has apologized for 'the anxiety and inconvenience this incident and the necessary response to it will undoubtedly cause' and continues to provide updates through its official website. They are exploring alternative methods of accessing key services.

published: June 25, 2025

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Glasgow City Council has been hit by a cyber attack that potentially compromised thousands of residents' personal data and disrupted critical online services across Scotland's largest local authority.

The incident was discovered in the early morning hours of Thursday, June 19, 2025, when the council's IT supplier CGI detected malicious activity on servers managed by a third-party provider. As a precautionary response, the council took several affected servers offline, causing significant outages across core digital functions used by residents and staff throughout the city.

Affected services include:

access to planning applications for local development projects
access to penalty charge notice systems to view evidence, make payments, or submit appeals for parking and bus lane contraventions
access to reporting school absences through
access to online appointment booking for registrar services
access to requests for birth, marriage, and death certificates
access to revenue and benefits callback appointment booking
access to the pension fund's online portal

The cause of the attack has not been disclosed by Glasgow City Council or investigating authorities. Security specialists reviewing the incident have confirmed that it was not caused by email, and email communication with the council remains safe.

The council has acknowledged that customer data may have been stolen, but the specific types and volume of information are not clear.

The number of affected individuals is not disclosed. Given that Glasgow has a population of over 630,000 residents the potential impact could affect tens of thousands of citizens who have used the council's online platforms.

The council has apologized for "the anxiety and inconvenience this incident and the necessary response to it will undoubtedly cause" and continues to provide updates through its official website. Alternative methods of accessing key services are being explored. Timelines for full service restoration have not been disclosed.

Glasgow City Council hit by cyberattack, potential data theft

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