Incident

Lumen Technologies reports data breach affecting customer information


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Lumen Technologies (formerly known as CenturyLink Communications, LLC) is reporting a data breach, following unauthorized access to files on the company's computer systems. 

Lumen is a telecommunications and technology provider headquartered in Monroe, Louisiana. The company offers fiber-optic and high-speed internet services, enterprise IT solutions, and edge computing infrastructure.

Lumen first became aware of the security breach affecting its IT network on January 17, 2025. The company secured its systems and launched an investigation. This investigation revealed that unauthorized access to Lumen's computer network occurred between November 15, 2024, and December 4, 2024, and that sensitive consumer information was exposed during the incident.

Lumen has not disclosed the types of exposed data, number of affected individuals or the nature of the attack.

The company has sent personalized data breach notification letters to affected individuals on March 6, 2025, which should contain details about the specific types of information exposed for each recipient.

Lumen Technologies reports data breach affecting customer information