Researcher Reports Data Leak of Sears Home Services AI Chatbot Logs and Audio Recordings
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The independent security researcher Jeremiah Fowler reports a data leak in Sears Home Services, an appliance repair provider in the United States,
The leak exposed records from its AI-driven customer service platforms. The leak was caused by publicly accessible, unencrypted databases containing chat logs and audio recordings associated with the 'Samantha' and 'KAIros' AI virtual assistants from between 2024 and 2026.
The misconfigured systems hosted 4.3 terabytes of data that included over 2.1 million chat transcripts, 200,000 scheduling logs, and 1.4 million audio recordings. The compromised data includes:
- Voice recordings (audio files)
- Full names
- Physical home addresses
- Email addresses
- Phone numbers
- Product and account details
- Service, repair, and delivery appointment information
- Internal metadata including timestamps and unique IDs
The number of affected individuals is not disclosed. Sears' parent company, Transformco, restricted public access to the databases within 24 hours. It's unclear how long the data was exposed or whether the databases were managed directly by Sears or a third-party contractor.
