Staples reports that cyberattack has caused outages and delivery issues
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American retailer Staples recently confirmed a cyberattack that caused service disruptions and issues with deliveries.
This confirmation followed multiple public reports on Reddit problems with Staples' internal operations, including difficulties in accessing various systems like Zendesk, VPN employee portals, email services and phone lines.
Staples acknowledged the cyberattack, stating that they had taken proactive steps to address a "cybersecurity risk" and protect customer data. Apparently the attack did not end up with any files encrypted. It appears that Staples' immediate response, which included shutting down networks and VPNs, has prevented the attack from reaching its final stages.
This response led to a temporary halt in their backend processing, product delivery, and customer service communications.
No details are provided about the nature of the attack or any data/individuals impacted.
Staples stores remained open, but the company warned of potential delays in processing online orders on staples.com due to the ongoing system recovery efforts.
