Whitehorse City Council reports data breach involving OracleCMS
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The Whitehorse City Council in Victoria, Australia is reporting a data breach involving its after-hours phone call service provider, OracleCMS. OracleCMS is an Australian company that specializes in outsourcing and contact centre services and operates as the external service handling after-hours calls on behalf of the council.
The breach potentially affects customer information recorded during calls made to the council's customer service line outside of regular business hours. The specific data that might have been compromised includes:
- names,
- addresses,
- email addresses,
- phone numbers.
The full extent and details of the breach as well as number of affected individuals are not disclosed.
Whitehorse City Council has discontinued the use of Oracle CMS services. Calls are now being redirected to council officers to ensure the continued handling of after-hours customer inquiries while maintaining data security.
