Erie Insurance reports cybersecurity incident causing system outages

Erie Insurance and Erie Indemnity Company have confirmed that a cybersecurity incident discovered on Saturday, June 7, 2025, is responsible for widespread system outages affecting company operations. 

Erie Insurance's Information Security team identified unusual network activity on Saturday, June 7, 2025. The company activated its incident response protocol and has been working continuously to secure its systems since the discovery. 

Customers have been unable to log into the customer portal and are experiencing difficulties making claims or receiving paperwork from the company. The disruption encompasses all digital services, including quoting systems, claims processing, and first notice of loss submissions, leaving both policyholders and independent agents unable to conduct normal business operations.

The nature of the attack, any exposed data and number of affected individuals is not disclosed. 

Update - as of 7th of July 2025, Erie Insurance reports that there is “no evidence” of a breach of any sensitive personal information, financial records or legally protected data during this incident.

Erie Insurance is conducting a forensic analysis with the assistance of cybersecurity experts and is collaborating with law enforcement agencies as part of the ongoing investigation. Erie Insurance has committed to providing updates as more information becomes available.

The company advises customers not to click on links from unknown sources or provide personal information by phone or email. Policyholders who need to initiate a claim can contact their local agent or ERIE's First Notice of Loss team at (800) 367-3743, and customer care is available at (800) 458-0811.